Uganda Orange Portal

internet-everywhere


1. put the Orange Internet Everywhere USB key in your computer USB port and wait for about 5 seconds for the system to detect and setup the key.

2. click the network manager applet to show a list of available network connections, then select "New Mobile Broadband (GSM) connection" (the exact name might be different between linux distributions)




3. Follow through the connection setup wizard that opens to setup Orange Internet Everywhere.

a) click the forward button on the first screen



b) choose uganda from the list of countries.



c) Orange is most likely not in the list of providers so enter it manually



d) Enter the Orange APN: orange.ug



e) Click the Apply button on the confirmation screen



f) After completing the connection setup wizard, the network manager will try and make the connection.




g) When the connection has been established, a confirmation message will popup.



h) The network manager icon will become a "cell tower" icon to indicate you are connected.



4. You can now access Orange Internet Everywhere





Troubleshooting

1. The network manager icon doesn't turn into a "cell tower" icon.

You may be outside the Orange network coverage. See coverage information here

or

You may have entered a wrong APN, right click the network manager applet and go to "Edit Connections"



Then go to the "Mobile Broadband" and edit your settings


 

2. The network manager icon turns into a "cell tower" icon but i cannot access the internet.

check that any proxy settings you may have are turned off.

or

In some cases, network manager creates wrong dns entries i.e.



make sure your dns settings appear as below:

nameserver 41.202.229.144
nameserver 41.202.229.140

to check your DNS settings, run the command:

cat /etc/resolv.conf


If you have the wrong DNS entries, try to disconnect, remove the dongle, re-insert the dongle and try to connect again.



If the problem persists, do the following:

a) right click the network manager applet and go to "Edit Connections"



b)



c)



d)



e) disconnect, remove the dongle, re-insert the dongle and try to connect again.



check that you have the correct DNS settings with the command "cat /etc/resolv.conf" and that u can now connect to the internet.

If you still cannot connect to the internet, test your dongle works on another computer or visit an Orange customer care centre.